Commercial Operations Analyst II

Date:  Jan 13, 2021
Country/Region:  US
City:  Findlay OH
Job Requisition:  32526


Cooper Tire offers an entirely unique work experience because no matter what your title is, you’ll play a part in contributing to the development, manufacturing and marketing of some of the most innovative tire products in the world. Cooper is a fun and exciting place to work. We are constantly on the lookout for motivated individuals who lead by example and inspire others to greatness. The opportunities are endless and the rewards rich for those who believe that job satisfaction and career success begin with a satisfied customer. Careers are a Journey…Come Ride with Us!


The Analyst II - TBR, Commercial Operations Specialist will be a proven, career focused leader within the North America organization and will possess a propensity to utilize data and business insights into business solutions for both Cooper Tire and its customers.  The ideal candidate must have a diverse background enabling them to help bring value to complex business opportunities.  The Analyst II – TBR, Commercial Operations Specialist is a function of the Cooper Fleet Solutions Team, which collectively supports the Commercial business organization, including OE TBR, TBR and PLT National Accounts, TBR Bolt-On and Replacement channels, and TBR Truck Stop Partner channel.


Essential Duties and Responsibilities:

  • Responsible to ensure all inquiries are addressed completely and all transactions necessary to support the order fulfillment process to meet our customer's expectations.   
  • Act as the primary internal contact point for customers and the sales team regarding pricing/program support on TBR and TBR/PLT National Accounts, including availability and product uses.
  • Provides technical support for customers, including but not limited to promoting solutions and services, processing orders, arranging deliveries, invoicing, and processing product returns.
  • Manage day-to-day priorities of the order process. Reviewing documents and orders for accuracy, inputting Customer orders in SAP, providing documentation and information regarding orders, invoices, pricing, proof of delivery, tracking, products, returns, and other policies.
  • Resolve requests that are received via phone, email, fax, mail, and via social media.
  • Communicate responses verbally and in writing in an accurate, consistent, professional and timely manner.
  • Provide necessary support to other TBR functions, including: pricing/programs, credit/accounts receivable, invoicing/billing, etc.
  • Participate in special projects to improve service to both our internal and external customers.
  • Generate Customer Invoices which includes inserting additional costs such as freight and handling fees.
  • Work as a team to complete all Customer requests in a consistent, timely and accurate manner.
  • Continuous education and understanding of policies and procedures, products, and programs.
  • Make sound decisions that consider both the customers and Cooper Tire's best interests.
  • Maintains and improves quality results by following standards; recommending improved policies and procedures.
  • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Provide necessary support to TBR programs
  • All other duties as assigned


Basic Qualifications:

  • Bachelor's degree in Finance, Accounting, Business or other relevant field OR relevant internal work experience
  • Minimum of 4-8 years of Customer Service, Credit, Accounting, Finance, or related experience
  • Excellent communication skills
  • Must be able to multi-task due to the cross-functional nature of the department
  • Must have excellent organizational skills
  • Strong working knowledge of Microsoft Excel, Word, and Powerpoint 

Preferred Qualifications:

  • Prior SAP experience preferred

Cooper Tire is an Equal Employment Opportunity employer. We strive to recruit, develop and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability or any other characteristic protected by applicable law.

Nearest Major Market: Lima
Nearest Secondary Market: Findlay

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