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Customer Service Representative

Date:  Feb 22, 2021
Country/Region:  US
City:  Stow OH
OH
Job Requisition:  33829

Mickey Thompson Performance Tires & Wheels designs, develops and distributes specialty tires for the street, strip, track, and off-road markets. Since its founding in 1963, the company has championed many firsts in the tire industry, from wide low-profile street tires to rugged, aggressive-tread off-road tires. Designing and producing innovative tread patterns and compounds to build the best performance tires in the world was our focus then, and is still our focus today. Our commitment and dedication to racing began with Mickey Thompson and Gene McMannis. Mickey, an innovative race car driver, designer, and promoter, held 485 National and International speed and endurance records. Gene McMannis' racing accomplishments included designing and developing tires for the Pan American Road Race, Daytona, LeMans, Indy 500, and Bonneville Salt Flats. The list of innovations from Mickey Thompson Performance Tires & Wheels has grown along with the company itself, which became a wholly owned subsidiary of, Cooper Tire & Rubber Company in 2003. The company's continuing passion for innovative product design has helped to grow Mickey Thompson Performance Tires & Wheels into an industry leader with a network of thousands of dealers worldwide.

 

 

Job Title: Customer Service Representative

Group/Division: Mickey Thompson Tires

Responsible to: Customer Service Manager

 

Mickey Thompson is known as a worldwide leader in high performance tires and wheels for use on the strip and off-road racing. With a brand new headquarters in Stow, Ohio and two West Coast locations, we are continuing to grow into an industry leader with a network of thousands of dealers worldwide.

 

We have an exciting job opportunity to work with our team as a Customer Service Representative. This position is located at our Stow, Ohio location.

 

This is a great opportunity for anyone looking to get started in a career in Customer Service, Operations or Sales support. If you’re exceptionally organized and can show up with a smile to support us on a daily basis, we want to hear from you.

 

Specific Duties and Responsibilities

Assist our business to business customers with pricing inquires, product availability, tracking information, freight charges, order entry, and updating daily orders received and shipped.

 

 

Administrative:

  • Manage a large volume of incoming calls and distribute calls appropriatley. 
  • Keep records of customer intercations, process customer accounts, and file documents.
  • Assit with inventory and accurately enter customer orders/releases.
  • Track shipments for UPS or Truck orders.
  • Review and update product availability.
  • Respond to customer emails 
  • Advise customers on general use of product in our catolog 

 

Customer Service:

  • Demonstrate positive interaction with customers and team members.
  • Provide accurate, valid, and complete information to customers regarding pricing, shipments, and product availability.
  • Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
  • Build and maintain sustainable relationships through open and interactive communication with internal sales representatives, other members of Team MT, and external customers.

 

Required experience & education      

  • High School diploma or equivalent; College degree preferred.
  • 1-2 years hands-on, dedicated customer service experience.
  • Knowledge in Microsoft Office applications, EDI and ERP systems; SAP experience a plus.
  • Typing, multi-line phone, and email experience.
  • Math skills are required to calculate discounts and currency conversions.

 

INTERPERSONAL, PROBLEM-SOLVING, or other SKILLS AND ABILITIES:

  • The ability to solve practical problems with many variables and interruptions is required. The individual must be able to interpret written, oral, or schedule form instructions.
  • Strong written and verbal communications skills.
  • Positive demeanor, ability to be flexible, and can-do attitude.

 

WORKING CONDITIONS

  • Established shift of 9am-6pm M-Thursday. 8am -5pm on Fridays 
  • Physical requirement including sitting for long periods of time in an office setting.
  • Pre-employment background check and hair drug screening is required upon acceptance of offer.

 

BENEFITS:

  • Health insurance and matching 401k.
  • Paid vacation and holidays.
  • Fitness center membership discount.
  • Training and development programs.

 

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Mickey Thompson is an Equal Employment Opportunity employer. We strive to recruit, develop and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability or any other characteristic protected by applicable law.


Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Customer Service Representative, ERP, SAP, Sales Support, Customer Service, Technology, Sales