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Technical Representative

Date:  Jan 9, 2021
Country/Region:  US
City:  Stow OH
OH
Job Requisition:  33087

Mickey Thompson Performance Tires & Wheels designs, develops and distributes specialty tires for the street, strip, track, and off-road markets. Since its founding in 1963, the company has championed many firsts in the tire industry, from wide low-profile street tires to rugged, aggressive-tread off-road tires. Designing and producing innovative tread patterns and compounds to build the best performance tires in the world was our focus then, and is still our focus today. Our commitment and dedication to racing began with Mickey Thompson and Gene McMannis. Mickey, an innovative race car driver, designer, and promoter, held 485 National and International speed and endurance records. Gene McMannis' racing accomplishments included designing and developing tires for the Pan American Road Race, Daytona, LeMans, Indy 500, and Bonneville Salt Flats. The list of innovations from Mickey Thompson Performance Tires & Wheels has grown along with the company itself, which became a wholly owned subsidiary of, Cooper Tire & Rubber Company in 2003. The company's continuing passion for innovative product design has helped to grow Mickey Thompson Performance Tires & Wheels into an industry leader with a network of thousands of dealers worldwide.

 

Title:  Technical Representative  

Department: Technical

Responsible to: Director, Product Management

 

Job Summary

Utilizing strong communication and technical skills the Technical Representative at MT is responsible for providing excellent technical customer service. This position reports to the Director, Product Management and assists customer with fitments, applications, troubleshooting, proper use, warranty questions, pricing and availability. Most customer interaction will be via phone and e-mail.

 

Specific Duties and Responsibilities

  • Providing excellent customer service to new and repeat customers
  • Effectively manage large amounts of incoming calls
  • Engage potential customers by answering product and service questions; suggesting information about additional products and services
  • Handle questions or complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Communicate new product and service opportunities, special developments, information, or feedback gathered to customers and to appropriate company staff.
  • Backup to Warranty Relations (10%)
  • Attend outside events such as motorsport, off road events, customer and trade shows (10%)

 

 Key Results:

  • Represent the organization appropriately and professionally anywhere and anytime including in- person and virtual communication
  • Work directly with Warehouse and Logistic Mangers to coordinate workload and staffing requirements daily
  • Exceed the customer's expectations at every opportunity. Provide information and help the customers in the best way possible.
  • Provide a positive customer experience in actions and demeanor, greet customers in a sincere positive tone and maintaining that tone throughout the conversation.

 

Education and Experience:

  • 1-3 years previous consumer Customer Service experience
  • Strong verbal and writing skills High School Diploma/GED Required
  • Basic automotive knowledge
  • Associate's or Bachelor's Degree
  • Self-motivated and proactive individual

 

Product Knowledge:

  • Basic understanding of current product offerings
  • Ability to make proper tire and wheel application recommendations (preferred)

 

Mickey Thompson is an Equal Employment Opportunity employer. We strive to recruit, develop and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability or any other characteristic protected by applicable law.


Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Warehouse, Customer Service Representative, Product Manager, Manufacturing, Customer Service, Automotive, Operations, Marketing